Warranty Policy

This warranty does not affect your statutory legal rights under consumer laws in your state or jurisdiction. The terms of this warranty shall apply only to the extent permitted by local laws. If the warranty period provided herein is shorter than that required by applicable local regulations, the legally mandated warranty period shall prevail.

Standard Warranty

Obziy provides a standard warranty covering specific components of the product under defined conditions:

Mainboard: Includes a 6-month warranty.
- Non-User-Induced Issues: One free mainboard replacement is provided.
- Shipping Costs: Obziy covers shipping costs for replacements within the first month of receipt. After one month, the customer is responsible for all shipping costs.
- User-Induced Issues: Free lifetime diagnostic support is offered; paid repair service is available.
Print Head: Includes a 6-month warranty.
- Non-User-Induced Issues: One free print head replacement is provided.
- Shipping Costs: Obziy covers shipping costs for replacements within the first month of receipt. After one month, the customer is responsible for all shipping costs.
- User-Induced Issues: Free lifetime diagnostic support is offered; paid repair service is available.
Entire Unit (excluding mainboard & printhead): Includes a 12-month warranty.
- Non-User-Induced Issues: Free replacement of the faulty part is provided.
- Shipping Costs: Obziy covers shipping costs for replacements within the first month of receipt. After one month, the customer is responsible for all shipping costs.
- User-Induced Issues: Free lifetime diagnostic support is offered; paid repair service is available.

⚠️ Warranty Disclaimer

The product warranty, including any return or replacement claims, will be void if any consumables or accessories not provided or approved by Obziy are used. This includes but is not limited to: ink, hot melt powder, DTF film, filters, or any other non-Obziy consumables or accessories.

Additionally, any product failure resulting from operation or maintenance that does not comply with Obziy’s guidelines is not covered under this warranty.

Extended Warranty

An Extended Warranty is available for the entire unit (excluding the mainboard and printhead) for an additional 12 months.

How to Qualify: To become eligible, you must:
1. Complete the registration on the official website.
2. Participate in the required training.
3. Pass the knowledge quiz.
Coverage and Service: The coverage is identical to the standard 12-month warranty for the entire unit, providing free part replacements for non-user-induced issues and free diagnostic support for user-induced issues, with the same shipping cost structure.

⚠️ Important Notes for Extended Warranty

The email address used for the warranty application must match the one used for registration, training, and quiz completion.
The application will expire if registration, training, and testing are not completed within 30 days, requiring the user to reapply.
Each customer is limited to one application per machine.

The same warranty disclaimer from the Standard Warranty applies to the Extended Warranty.

Warranty Exclusions

To the extent permitted by applicable law, Obziy shall not be held liable under the warranty in the following situations. If you encounter any of these issues, please contact customer support for assistance:

Products or components outside the warranty period.
Products purchased through unauthorized channels or resold.
Normal wear and tear, discoloration, or consumption during use.
Damage from incorrect use, maintenance, or storage—including operational error, unreasonable use, improper connection/removal of devices, physical impact, exposure to unsuitable temperatures/chemicals/liquids, pest damage, etc.
Damage from installation, repair, or modification by any party not authorized by Obziy.
Damage resulting from unauthorized modification, disassembly, or failure to follow official manuals.
Products with altered, modified, or removed identification labels.
Lack of valid receipt or proof of warranty eligibility.
Malfunctions due to unauthorized or non-standard software.
Damage from use of unauthorized third-party parts.
Failures caused by viruses, hacking, or malicious infringement.
Malfunctions due to force majeure or accidents.
Damage occurring during return shipping for repair.
Any issue not caused by a defect in the product.

Get Help & Support

1、Submit your requests through 1 of the following after-sales channels:

Online Chat
Call Center
Help Center
Email
SNS Group

2. Prepare your materials following the list:

Order Number
SN number
Fault Description (Text): Please describe the issue in detail to help us understand and assist you as quickly as possible.
Pictures / Videos: Upload images or a video to help us better visualize the problem.
Steps Already Tried: Let us know what troubleshooting steps you’ve already taken—this helps us diagnose and resolve the issue more efficiently.

3. After You Contact Us

The OBZIY support team will provide personalized assistance based on your specific situation. This may include repair, replacement, or one-on-one guided installation support.