We offer returns and exchanges within 30 days of your receipt of the product. To be eligible, the item must be unused, unaltered, and in its original, unopened packaging.All returns require a valid proof of purchase and must be approved by our customer support team in advance.

Please contact our customer support team immediately upon discovering the issue. We will guide you through the approved return process. If the request is made within 7 days of receipt, Obziy will cover the return shipping costs. After 7 days, the customer is responsible for return shipping.

It depends on the reason for the return:

Non-Defective Items (Change of mind, etc.): The customer is always responsible for return shipping costs.

Defective Items: Obziy covers shipping if reported within 7 days of receipt. After 7 days, the customer is responsible for return shipping.

Once we receive and inspect your returned item, approved refunds will be processed to your original payment method within 7 business days. Please note that the refunded amount will not include the original shipping fees or any discounts applied to your order.

(1) First, contact customer support within 30 days to get approval for the exchange.

(2) Ship the product back in its original, unopened condition.

(3) Once we receive it, we will process and ship your replacement within 7 business days.

(4) You will receive a tracking number via email once your exchange ships.

1. Go to Settings > Network & Internet > Ethernet.

2. Under your network connection, ensure the IP address is set to 192.168.127.12 and the Subnet mask is 255.255.255.0.

This is normal when the ink bottles and DTF moisturizing fluid bottle are empty.

The lights will turn off once you fill each bottle. The waste ink indicator will only light up when the waste ink bottle needs to be emptied.

Before running the test, please ensure the two screws on the printhead have been properly released to allow free movement.

Filling the ink in the correct sequence is critical.

Incorrect order can cause irreversible damage to the printhead and other key components, and will void the product warranty.

We offer returns and exchanges within 30 days of your receipt of the product. To be eligible, the item must be unused, unaltered, and in its original, unopened packaging. All returns require a valid proof of purchase and must be approved by our customer support team in advance.

The warranty coverage varies by component:

Mainboard: 6 months from the date of receipt.

Print Head: 6 months from the date of receipt.

All Other Parts / Entire Unit: 12 months from the date of receipt.

Your warranty, including any claims for returns or replacements, will be void if:

You use any consumables or accessories not provided or approved by Obziy. This includes, but is not limited to, ink, hot melt powder, DTF film, or filters.

A product failure results from operation or maintenance that does not comply with the official guidelines provided by Obziy.

Your Obziy AutoHP1 Heat Press is covered by a 12-month limited warranty. The warranty period begins on the day you receive the product.

Yes. A brief temperature drop is normal when the heated plate contacts a cooler surface. The machine will quickly recover to the set temperature, and this will not affect the quality of your transfer.

This is normal operation. The timer can be started once the heating plate reaches a viable transfer temperature (which may be slightly below your set value). For best results, allow the plate to fully heat to the recommended setting before pressing the timer for a full, accurate cycle.