Travel Mode is a self-protection mechanism activated when the printer is left idle for extended periods, undergoing maintenance, or being transported.

Printhead Capping & Capping Fluid Maintenance (Critical Maintenance): The system automatically seals and moisturizes the printhead to prevent residual ink from drying out and clogging the nozzles, thereby extending the lifespan of critical components.

Protection & Locking: It locks internal precision structures (such as the printhead carriage) to prevent mechanical damage or ink leakage caused by vibrations during moving or shipping.

⚠️ Important Notice:

Before leaving the equipment idle or moving it: It is recommended to proactively enable Travel Mode for maintenance.Before resuming normal printing: Travel Mode MUST be disabled first. While Travel Mode is enabled, the device remains in a protective state and cannot perform normal printing tasks.

Go to Settings > Network & Internet > Ethernet, and verify that the IP address is set to 192.168.127.12 with a Subnet Mask of 255.255.255.0.

Yes, it is normal—because the ink bottles and capping fluid bottles are empty upon initial start. The lights will turn off once they are filled. The waste ink indicator light will only turn on when the waste ink bottle needs to be emptied.

Before running the test, please make sure the two securing screws on the printhead carriage have been loosened so that the printhead can move freely.

The ink filling sequence is crucial. Filling ink in the wrong order can cause irreversible damage to the printhead and other critical components, and will void the warranty.

Automatic Capping: The obziy DP1 series features an integrated automatic capping system to keep the printhead moist when idle and prevent ink crystallization. Closed-Loop Filtration: The built-in white ink agitation and filtration system continuously circulates ink, reducing settling and clogging by up to 80%. One-Touch Maintenance: The machine automatically performs a scheduled cleaning cycle every 12 hours.

The obziy DP1 series features built-in automatic maintenance systems to reduce clogging risks, including: White Ink Circulation, White Ink Agitation, Automatic Printhead Capping, and Sleep Care Mode (offline maintenance without PC connection). Even when left idle or overnight, the machine remains ready to use.

User guides can usually be found on the product detail page or under the 'Help Center' at the top of our website. In addition, a printed manual is included in the package. If you still have questions, feel free to contact customer support, and we'll be happy to provide step-by-step guidance.

We understand that an industrial-grade DTF printer is a significant investment. To ensure you choose the right setup:

① Consult an Expert: Use the 'Chat on WhatsApp with an Expert' button on the product page for real-time advice on specs, shipping, and ROI.

② Request a Quote: Submit an inquiry form to get an official B2B quote confirming final prices including taxes and shipping.

Yes! You can schedule a 1-on-1 video live demo through our sales team or WhatsApp to see the machine operating in real time and discuss technical details directly with our specialists.

We support major credit cards (Visa, MasterCard, American Express), PayPal, Wire/TT Transfers, and flexible financing/installment options (subject to region).

Please check if the discount code has expired, contains case sensitivity issues, or has minimum order amount / specific item restrictions. If it still doesn't work, contact customer support to verify.

Standard unopened products can be returned within 30 days of receipt according to our return policy. Due to the special nature of printers and consumables, once ink is loaded or consumables are opened, return requests due to non-quality issues may incur restocking fees or may not be eligible for return. Please contact support for specific return terms.

If the item arrives damaged or defective (DOA), please contact us within 48 hours with photos or videos. We will cover all return/replacement shipping costs and arrange a repair or replacement immediately.

If the return is due to product quality issues or damage during shipping, obziy covers all shipping costs. If the return is due to personal buyer preference, the customer is responsible for round-trip shipping fees and potential restocking charges.

Once the returned item is received and inspected, refunds are typically processed within 3 to 5 business days. The actual credited date depends on your bank or payment provider.

1. Submit a replacement request to technical support with issue details.

2. Support confirms requirement and provides RMA shipping label.

3. Ship original item back.

4. We issue a new replacement upon receiving the unit.

Motherboard: 6 months from the date of receipt.

Print head: 6 months from the date of receipt.

All other parts / Complete machine: 12 months from the date of receipt.

Warranty becomes void under:

1. Using non-original/unauthorized inks and consumables.

2. Damage caused by improper operation (e.g., incorrect ink sequence).

3. Unauthorized modifications or disassembly.

4. Force majeure/external physical damage.

Even if the issue is non-warranty or caused by user operation, we still provide full technical support, remote troubleshooting guidance, and replacement parts at cost price.

For non-user-caused hardware defects, standard warranty covers free diagnostic support, free replacement of defective covered parts, and express shipment of spare parts.

ZRIP is currently only available for Windows and does not support macOS yet. For Intel-based Macs, you can run Windows via Boot Camp. However, for the best performance and stability, a native Windows computer is recommended.

Try resetting your password via the 'Forgot Password' link. Ensure caps lock is off and email matches register address. If still failing, contact customer service to unlock or verify account.

Please check your spam/junk folder. Add our domain to your email whitelist, or wait 5-10 minutes and resend request. Contact support if issues persist.

Your obziy AutoHP1 Heat Press is covered by a 12-month limited warranty. The warranty period begins on the day you receive the product.

Yes. A brief temperature drop is normal when the heated plate contacts a cooler surface. The machine will quickly recover to the set temperature, and this will not affect the quality of your transfer.

This is normal operation. The timer can be started once the heating plate reaches a viable transfer temperature (which may be slightly below your set value). For best results, allow the plate to fully heat to the recommended setting before pressing the timer for a full, accurate cycle.